Customer Retention Specialist (Canvassing) - Balikpapan

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Specialist (Canvassing) in Balikpapan, Kalimantan Timur. In this dynamic role, you will play a pivotal part in driving customer loyalty and boosting sales through effective canvassing techniques. Our mission is to ensure that every customer feels valued and understood, fostering long-term relationships that benefit both our clients and the company.

As a Customer Retention Specialist, you will engage with customers on a daily basis, understanding their needs and preferences, and providing tailored solutions to meet those needs. You will leverage your strong communication skills and deep knowledge of our products to build trust and maintain customer satisfaction. This role is perfect for someone who thrives in a customer-centric environment and is passionate about helping others.

At Astra Credit Companies, we offer a supportive and collaborative work environment where your contributions are recognized and rewarded. We are committed to your professional growth and development, providing opportunities for training and career advancement. Join us and be part of a team that values integrity, innovation, and excellence.

📋 Tanggung Jawab Pekerjaan

• Conduct regular canvassing activities to engage with customers and understand their needs and preferences.
• Build and maintain strong relationships with customers through effective communication and personalized service.
• Identify and address customer concerns and issues promptly to ensure their satisfaction and loyalty.
• Promote our products and services to existing customers to increase their engagement and usage.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales and marketing teams to develop and implement retention strategies.
• Stay updated with industry trends and best practices in customer retention and canvassing.
• Participate in team meetings and contribute to the development of canvassing plans and strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2-3 years of experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficient in using Microsoft Office Suite, particularly Excel and PowerPoint.
• Familiarity with CRM systems such as Salesforce or HubSpot is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven track record of achieving sales targets and maintaining customer satisfaction.
• Excellent problem-solving skills and the ability to handle customer complaints professionally.

🛠️ Keahlian

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