Front Office Specialist - Premium Padel Club Experience

Join Ace Padel Club as a Front Office Specialist and become the face of our premium sports and social hub in Cirebon! This is your opportunity to deliver exceptional member experiences in a dynamic, fast-growing industry. You’ll be the first point of contact for our members, handling everything from check-ins and reservations to member service and event coordination. With a focus on hospitality and member satisfaction, you’ll ensure every guest feels valued and well taken care of.

At Ace Padel Club, we’re more than just a padel club—we’re a community hub where people come to enjoy top-tier facilities, socialize, and stay active. As a Front Office Specialist, you’ll be part of a team that’s passionate about creating unforgettable experiences. With a growing membership base and a strong reputation for excellence, this is the perfect time to join us and shape the future of Ace Padel Club.

If you’re a customer service enthusiast with a knack for hospitality, we want to hear from you! Bring your energy, enthusiasm, and a commitment to delivering outstanding service to our members.

📋 Tanggung Jawab Pekerjaan

• Greet and assist members upon arrival, ensuring a warm and welcoming experience.
• Handle check-ins and check-outs, including processing payments and issuing receipts.
• Manage reservations for court bookings, events, and special requests.
• Provide information about club facilities, amenities, and membership benefits.
• Coordinate with the club management team to ensure smooth operations and member satisfaction.
• Assist with event planning and coordination, including member registration and logistics.
• Maintain a clean and organized front office area, ensuring a professional and inviting atmosphere.
• Uphold the club’s policies and procedures, ensuring compliance with health and safety regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or customer service roles, preferably in a sports or hospitality setting.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse members.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
• Familiarity with basic office software, such as Microsoft Office or Google Workspace.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiastic and passionate about delivering exceptional member experiences.
• Fluent in both Indonesian and English, with the ability to communicate effectively in both languages.
• Valid ID and clean criminal record.

🛠️ Keahlian

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