IT Support Supervisor (Contract)

Join Erajaya, a leading technology and telecommunications company in Indonesia, as our IT Support Supervisor on a contract basis. In this pivotal role, you will oversee a team of IT support professionals, ensuring seamless technology operations and exceptional user experiences. Based in Pasar Rebo, East Jakarta, you'll be at the heart of our innovative projects, driving our digital transformation initiatives.

As IT Support Supervisor, you will manage and coordinate the daily activities of our IT support team, ensuring that all technical issues are resolved promptly and efficiently. You will work closely with other departments to understand their IT needs and provide effective solutions. With your expertise in IT infrastructure and support, you will play a crucial role in maintaining the reliability and performance of our technology systems.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of IT support professionals, ensuring they meet performance targets and deliver exceptional service.
• Coordinate and prioritize IT support tasks to ensure timely resolution of technical issues.
• Monitor and maintain IT infrastructure, including servers, networks, and workstations, to ensure optimal performance and availability.
• Provide technical support and guidance to end-users, resolving hardware and software issues.
• Collaborate with other departments to understand their IT needs and provide effective solutions.
• Implement and enforce IT policies and procedures to ensure compliance and security.
• Stay updated with the latest technological advancements and industry trends to recommend improvements in IT support processes.
• Conduct regular performance reviews and provide constructive feedback to team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support roles, with at least 2 years in a supervisory capacity.
• Proven experience in managing and coordinating IT support teams.
• Strong knowledge of IT infrastructure, including servers, networks, and workstations.
• Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified: Azure Administrator are a plus.
• Excellent communication and interpersonal skills to effectively manage a team and interact with stakeholders.
• Strong problem-solving and analytical skills to troubleshoot and resolve technical issues.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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